Frequently asked questions

XMAS SHUTDOWN

Our factory will shut on the 20th December and reopen on the 3rd January 2021.

Any orders placed after the 14th December will be shipped in the New Year, week commencing 6th January.

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With our current production time, for fabric and wallpaper, we estimate a delivery within 3-5 working days from the time you place your order to the time it ships. For sewn accessories, we have to add a few more days for processing.

It is likely many of our orders will ship much earlier than stated, depending on the elements such as the volume of orders we are currently processing.

Shipping time, once it has left us, will depend on the shipping option you have chosen, Please find more information at http://fashion-formula.com/delivery-and-returns

XMAS SHUTDOWN

Our factory will shut on the 20th December and reopen on the 3rd January 2020.

Any orders placed after the 14th December will be shipped in the New Year, week commencing 6th January.

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Fashion Formula ships to the UK, Europe and the Rest of the World. We are steadily increasing our number of countries we ship to, to ensure everyone can create their own fantastic products.

The shipping rates will be calculated by your order quantity, the destination of the shipment, the type of product you order and the method you chose to ship by.

Currently we use the following services :

Please note that while we try our best to ensure that your deliveries are shipped on time, once we have shipped the goods, the shipment is out of our control. If you have shipped with a tracked courier company, we will provide you with the details for you to track the shipment directly.

Shipping companies may be changed for an alternate provider with an identical service if the current service is not possible / unavailable.

For Northern Ireland, if UPS or TNT are selected, the carrier service will be Royal Mail Special Delivery with tracking and signature.

For international shipments, please allow some additional time for customs clearance in your chosen country. In Europe, there is no waiting time for customs clearance.

The best way to review where your order is, is to log onto your studio via the website

https://www.fashion-formula.com/auth/login

You can then find the tracking details for your order ( if tracking selected) and use the links below to find them

Royal Mail :  
https://www.royalmail.com/track-your-item#/

APC Couriers ( use the number starting 000####)
https://apc-overnight.com/receiving-a-parcel/tracking

UPS Couriers( Starts with 1Z)
https://www.ups.com/gb/en/services/tracking/information.page

Fabric orders generally take 3-5 working days to ship and orders with sewn items can take up to 7-10 working days.

Absolutely, please get in contact with our artworking team at: [email protected] or call us on: 02036955442 

Not necessarily, all of our wallpaper and fabric bases have their own individual starting colour, some are bright white, some are off-white and some are more cream or yellow. We would really recommend ordering samples to check the colours, and then you can colour match accordingly. 

Sorry to hear that, there can be some variation between different orders due to different batches of fabric and inks. Every year or so we also update our colour profiles, please let us know when your last order was and we can try and advise. 

Sorry to hear that, there can be some variation between different orders due to different batches of fabric and inks. Every year or so we also update our colour profiles, please let us know when your last order was and we can try and advise. [email protected]

The printable width is dependent on the fabric batch. So, if the printable area on the website is 135cm this is usually the printable width, if you’ve received extra then this is a little extra from us to you! 

The printable width is dependent on the fabric batch. So, if the printable area on the website is 135cm this is usually the printable width, if you’ve received extra then this is a little extra from us to you!