Delivery and Returns

How long will my order take to arrive?

Fabric orders usually take 2-5 days to be dispatched. Your order will arrive in 2-5 days + the delivery time you have chosen at checkout. We offer standard and next day delivery.

Our cut off time for order processing is 12pm. If your order is placed after this time, the processing time will begin on the next working day. It is likely many of our orders will ship much earlier than stated, depending on the elements such as the volume of orders we are currently processing.

 

Lead times for products up to 500m/500 Units

Fabric 2-5 working days

Wallpaper 3-5 working days

Home Products 5 -10 working days

For timings for larger volumes than above, please contact our office.

 

We also offer an Rush Service for urgent orders at an additional cost. If this service is available for the products you have chosen, it will give you this option at checkout. If you have an item for rush production that is not shown as available, please contact our office for the best possible lead times.

What are your shipping options and rates?

Fashion Formula ships to the UK, Europe and the Rest of the World. Shipping rates are calculated by your order quantity, the destination of the shipment, the type of product you order and the method you choose to ship by.

 

Currently we use the following services :

Royal Mail (1st & 2nd class signed for), APC Courier (tracked & signed), UPS, DHL and TNT.


Please note that while we try our best to ensure that your deliveries are shipped on time, once we have shipped the goods, the shipment is out of our control. Shipping companies may be changed for an alternate provider with an identical service if the current service is not possible / unavailable.

 

If you have chosen a tracked service, we will provide you with the tracking details for you to track the shipment directly with the courier company. 

 

For Northern Ireland, if UPS or TNT are selected, the carrier service will be Royal Mail Special Delivery with tracking and signature. For international shipments, please allow some additional time for customs clearance in your chosen country. In Europe, there is no waiting time for customs clearance.

 

If you are local to the factory (London NW10) there is also the option to collect your order in person.

How do I track my order?

When your order has been dispatched, if you have selected a tracked delivery service, the tracking information will be sent to you within the dispatch notification email. You can also log in to your account to check on your order status and find tracking information. Log in to your account here.

 

Here are some quick links to help you track your order. You will need the tracking number provided in the dispatch email.                                                                                                           

Royal Mail: 

https://www.royalmail.com/track-your-item


APC Couriers (code starts with 000####)

https://apc-overnight.com/receiving-a-parcel/tracking

 

UPS Couriers (code starts with 1Z)

https://www.ups.com/gb/en/services/tracking/information.page

What is your return and exchange policy?

As this community means so much to us and we want you to have unique designs for your customised purposes, this makes it not possible for us to re-use or resell material that you have returned to us. Therefore we cannot accept returns on any printed products. Please see our terms and conditions for information on this.

If there is a fault or a mistake on your order, our team is more than happy to help you resolve it and replace or refund your order accordingly. If you have any issues, please email our team at orders@fashion-formula.com and they will do all they can to help you.

What do I do if I think I have received a faulty item?

If you think you have received a faulty item, please check the entire delivery against your order information before getting in touch.

When you have done this, please get in touch with our customer service team via your preferred contact method. Please provide your order number, design code (XWD), photographs and as much information as you can to help our team process your issue as quickly as possible.

Contact us here.

Do you offer an express service?

Yes. We offer an express service at an additonal cost.

Select Express Service at checkout.

Can't find the answer you are looking for?

Our working hours are Mon-Fri 8.30-4.30 pm UK Time (excluding UK public holidays) Alternatively, you can leave us a message or consult our FAQ pages if the answer to your question can be found there.