My Order

How long will my order take to arrive?

Fabric orders usually take 2-5 days to be dispatched. Your order will arrive in 2-5 days + the delivery time you have chosen at checkout. We offer standard and next day delivery.

Our cut off time for order processing is 12pm. If your order is placed after this time, the processing time will begin on the next working day. It is likely many of our orders will ship much earlier than stated, depending on the elements such as the volume of orders we are currently processing.

 

Lead times for products up to 500m/500 Units

Fabric 2-5 working days

Wallpaper 3-5 working days

Home Products 5 -10 working days

For timings for larger volumes than above, please contact our office.

 

We also offer an Rush Service for urgent orders at an additional cost. If this service is available for the products you have chosen, it will give you this option at checkout. If you have an item for rush production that is not shown as available, please contact our office for the best possible lead times.

How do I place an order?

To place an order you will first need to create an account with us. Create an account here.

You can then place your order via our easy upload page and select your repeat type, fabric base, print scale and quantity. Upload your design here.

How do I track my order?

When your order has been dispatched, if you have selected a tracked delivery service, the tracking information will be sent to you within the dispatch notification email. You can also log in to your account to check on your order status and find tracking information. Log in to your account here.

 

Here are some quick links to help you track your order. You will need the tracking number provided in the dispatch email.                                                                                                           

Royal Mail: 

https://www.royalmail.com/track-your-item


APC Couriers (code starts with 000####)

https://apc-overnight.com/receiving-a-parcel/tracking

 

UPS Couriers (code starts with 1Z)

https://www.ups.com/gb/en/services/tracking/information.page

What do I do if I think I have received a faulty item?

If you think you have received a faulty item, please check the entire delivery against your order information before getting in touch.

When you have done this, please get in touch with our customer service team via your preferred contact method. Please provide your order number, design code (XWD), photographs and as much information as you can to help our team process your issue as quickly as possible.

Contact us here.

Can I amend or cancel an item from my order?

If production of your order has not yet started you may be able to amend or cancel your order.

Please get in touch with the team as soon as possible to discuss your requirements.

Contact Us.

How do I contact you?

There are several ways to contact us, but the most efficient and recommended one is to contact us through the form on our Contact us Page.


You can also email us at ‘orders@fashion-formula.com’. We respond as quickly as possible to your request, questions and any help you might need related to the site or order.

Can you send my order white label/without the invoice?

Absolutely! You are able to select ‘Drop shipping’ option at checkout, or alternatively just let one of our studio staff know via email: studio@fashion-formula.com and they will arrange this for you. 

I have printed the same design on 2 different fabrics. Why are the colours different?

Each fabric has a slightly different colour base to it, meaning that the same design won’t always print the same colour on different fabrics.

There is also a slight difference between the inks used on Polyester and Cotton fabrics. However on the majority of fabrics we can alter the colours slightly so that they match.

Can't find the answer you are looking for?

Our working hours are Mon-Fri 8.30-4.30 pm UK Time (excluding UK public holidays) Alternatively, you can leave us a message or consult our FAQ pages if the answer to your question can be found there.