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Find information on gift wrapping, samples, orders and shipping. Frequent enquiries relating to Fashion Formula accounts, and stockist, press and careers questions.

What are your shipping options and rates?

Fashion Formula ships to the UK, Europe and the Rest of the World. Shipping rates are calculated by your order quantity, the destination of the shipment, the type of product you order and the method you choose to ship by.

 

Currently we use the following services :

Royal Mail (1st & 2nd class signed for), APC Courier (tracked & signed), UPS, DHL and TNT.


Please note that while we try our best to ensure that your deliveries are shipped on time, once we have shipped the goods, the shipment is out of our control. Shipping companies may be changed for an alternate provider with an identical service if the current service is not possible / unavailable.

 

If you have chosen a tracked service, we will provide you with the tracking details for you to track the shipment directly with the courier company. 

 

For Northern Ireland, if UPS or TNT are selected, the carrier service will be Royal Mail Special Delivery with tracking and signature. For international shipments, please allow some additional time for customs clearance in your chosen country. In Europe, there is no waiting time for customs clearance.

 

If you are local to the factory (London NW10) there is also the option to collect your order in person.

What is your return and exchange policy?

As this community means so much to us and we want you to have unique designs for your customised purposes, this makes it not possible for us to re-use or resell material that you have returned to us. Therefore we cannot accept returns on any printed products. Please see our terms and conditions for information on this.

If there is a fault or a mistake on your order, our team is more than happy to help you resolve it and replace or refund your order accordingly. If you have any issues, please email our team at orders@fashion-formula.com and they will do all they can to help you.

How do I place a repeat order?

You can place a repeat order via your account. Your account stores all of your order history and makes it quick and easy to re-order any of your designs at the click of a button, no need to re-upload. Log in to your account here.

What images can I print with Fashion Formula?

At Fashion Formula, we respect the rights of the artists and request you do the same when printing and uploading designs. 

We will only print images and designs that you own the rights to or have permission to use. Uploading images that infringe on other intellectual property rights, such as Copyright, Trademarks and design rights are a violation of our terms of service.

 

Please find some simple instructions regarding the types of images you can use.

If you created the images yourself
  1. Computer- created designs or images using CAD software – please follow our design tips
  2. Hand- Drawn Illustrations – scan at the best possible resolution ( 2400 DPI +) and ideally redraw/ retouch in CAD software to remove any imperfections / artefacts
  3. Photographs – content must adhere to our Terms of Use
If you created part of the images
  1. Creating a design by copying parts or referencing it into your own work even if you redraw it still violates the Intellectual property rights of the owner. If you wish to incorporate any other work in your designs, please ensure you have the correct permissions and licences.
  2. Often people believe that changing someone’s design, even a little bit, makes it yours. This is inaccurate and violates the IP Rights of the owner. The design will remain under the ownership of the original designer and not yours.
Using images in the public domain

Nowadays you don't have to be a designer to be able to use an image for a project but you need to be mindful of the copyrights.

  1. Images on the internet are not always useable. Please make sure you have the correct permissions or licences to utilize someone else’s design or photograph.
  2. Images found in the public domain or possessing expired copyrights can be used for non- commercial, personal usage unless explicitly noted otherwise. These images cannot be sold or used commercially.
Using images found in the Fashion Formula shop

You can use these prints as often as you like, and for any product or use you like. The designs are offered on a unrestricted licence with unlimited uses on the products provided. However it is illegal to copy the digital format of the files and pass them off as your own. The copyright of the designs printed remains with the designer.


If unsure read more about Terms and conditions - Copyright Policy

If you need help with your design, we offer artwork services. 

How do I reset my password?

You can reset your password by clicking the 'reset password' button on the login page. You will need to provide the email address you signed up to your account with so that a link to reset your password can be sent to you. If you have not received the reset password email, please check your Junk Mail before getting in touch.

Why are some fabrics marked as clearance?

We regularly review and improve our fabric range to provide the best possible variety and quality. Fabrics marked as clearance are usually stock that we are discontinuing so we are selling what's left at a discounted price.

My fabric has been discontinued, can I still order it?

Fabrics are sometimes discontinued because our supplier no longer produces it so we can no longer re-order the item. If a fabric is discontinued due to low demand, we may be able to re-order if you require a high quantity. Check with our team for more information.

What if the fabric is out of stock?

We aim to keep a good supply of each of our fabric bases but sometimes things happen out of our control. If a fabric is showing as 'out of stock', you can sign up to be notified as soon as the item is back in stock. No need to keep checking back, we'll let you know!

A 'Back in Stock' date should also be visible next to the item in the fabric menu. If this is not the case, check with our team for more information.

Do I need to order a sample print before placing an order?

We strongly recommend ordering a sample before placing any fabric order over 1 metre.

 

The same design/colour you see on a digital screen can print differently from fabric to fabric. Things such as composition and fabric base colour can change printed colour results so it's always best to sample your design and make sure you are happy with it before placing a larger order.

 

Our standard sample size is 20x20cm or you can order a Fat Quarter at 65x48cm. Upload your design here.

We also recommend ordering a Sample Book to see and feel all of our fabrics before placing your order. Order a Sample Book here.

How do I place an order?

To place an order you will first need to create an account with us. Create an account here.

You can then place your order via our easy upload page and select your repeat type, fabric base, print scale and quantity. Upload your design here.

Can I print my own design?

Yes! We love seeing all of your designs come through our machines. As long as you own the rights to or have permission to use the design, we'll print it. Upload your own design here.

Is my design upload kept secure and private?

Yes. All designs are kept secure and private on our servers unless you decide to make your designs public. Learn more about selling your designs with Fashion Formula here.

Do I need an account to place an order?

Yes, you do need to create an account to place an order with us. Your account will store all of your order history and makes it quick and easy to track orders and re-order any of your designs at the click of a button, no need to re-upload. Create an account here.

Do you offer student discount?

No, we do not currently offer student discount.

Do you offer an express service?

Yes. We offer an express service at an additonal cost.

Select Express Service at checkout.

How do I contact you?

There are several ways to contact us, but the most efficient and recommended one is to contact us through the form on our Contact us Page.


You can also email us at ‘orders@fashion-formula.com’. We respond as quickly as possible to your request, questions and any help you might need related to the site or order.

Can't find the answer you are looking for?

Our working hours are Mon-Fri 8.30-4.30 pm UK Time (excluding UK public holidays) Alternatively, you can leave us a message or consult our FAQ pages if the answer to your question can be found there.