Returns and Exchange

 

Fashion Formula is committed to delivering you the best if you feel that your order has a flaw or is not as expected; we want to make sure that our team attend to the issue quickly.

 

Get in touch:

 

Email: orders@fashion-formula.com
Telephone: +44 (0) 203 695 5442

 

To ensure a prompt and accurate response, please include an image, your order number, and some details of the issue for quicker processing. 

 

Once the issue has been processed, should we want you to return the faulty item, we will send you a return label so that you can send the item(s) back. 

 

You have 14 days to let us know if there's an issue. Please check your order promptly after you receive it to avoid missing the window. 

 

Good to know:

 

We do not resell or restock any printed fabric or paper that returns to us. Even though we are proud to say that this doesn't happen often, mistakes do happen. When they do, we donate the fabric to universities and schools. Material that our quality control has rejected our team will gift to charities, schools, or recycling.

 

Contact us

Please select your preferred contact method

Our working hours are Mon-Fri 8.30-4.30 pm UK Time (excluding UK public holidays) Alternatively, you can leave us a message or consult our FAQ pages if the answer to your question can be found there.

Send us a message

Please use the contact form below to get in touch with our customer services and design team.
We typically get back to you within 24 hours ( Monday-Friday).

Talk to us

If you need to reach us out for questions, concerns or need help with the website or an online order.

Main Enquiries
hello@fashion-formula.com

Orders & Customer service
orders@fashion-formula.com

Artwork enquiries
studio@fashion-formula.com

 

+44 (0) 203 695 5442

 

Working opening hours
Monday – Friday, 8:30am – 4:30pm
UK Time (GMT)

Find us

Get directions to reach our office and factory address (see map below)

Fashion Formula

Unit 14 Sapcote Trading Estate

High Rd

Willesden

London

United Kingdom

NW10 2DH